Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Our 90-Day Satisfaction Guarantee

Because our products are topical formulas that need time and consistent use to be properly evaluated, an opened or partially used container does not disqualify you from a refund. We want you to be able to actually try the product. If you are not satisfied with your results within 90 days of delivery, contact us and we will refund the purchase price of your order.

Unopened items must be in the same condition that you received them, unused and in their original packaging. For every return you'll need your order number, receipt, or other proof of purchase.

To start a return, you can contact us at trysuavic@gmail.com.

If your return is accepted, we'll send you instructions on how and where to send your package, along with a return shipping label if a physical return is required. For hygiene reasons, opened containers are not returned to inventory, so in most cases we will not ask you to ship the product back — we may ask you to confirm disposal instead. Items sent back to us without first requesting a return will not be accepted.

The satisfaction guarantee applies to one order per customer or household and covers the purchase price of the product; original shipping charges are not refundable. It does not apply to orders placed outside the 90-day window, to products purchased from third-party retailers or marketplaces, or to repeated or abusive claims. We reserve the right to decline a refund request we determine in good faith to be fraudulent or abusive.

You can always contact us for any return question at trysuavic@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, leaking, or if you receive the wrong item, so that we can evaluate the issue and make it right. Because our formulas are temperature-sensitive, please also contact us if a product arrives in a condition you believe is unusable after transit in extreme heat or cold.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Note on personal care products: opened containers of our topical products cannot be resold or returned to inventory for hygiene reasons. This does not limit your rights under the 90-Day Satisfaction Guarantee described above, which covers opened and used product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging, and any seal must be intact. You'll also need the receipt or proof of purchase. Please note that under EU law, sealed goods that are not suitable for return for health protection or hygiene reasons are excluded from the right of withdrawal once the seal has been broken after delivery; in those cases, our 90-Day Satisfaction Guarantee still applies.

Refunds

We will notify you once we've received and inspected your return, or once we've reviewed your guarantee request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at trysuavic@gmail.com.

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Suavic 5371 SW 38th Ave Fort Lauderdale, FL 33312 Email: trysuavic@gmail.com